RETURNS & REFUNDS

Easy Returns

We have a 30-day hassle free return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If your purchase included free gifts, these items must also be returned. If the free gift has already been shipped and you wish to make a return, please return the free gift to LUMI JEWELRY. If the free gift is not returned, its retail value will be deducted from your return credit.

To start a return, you can contact us at info@lumijewelry.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@lumijewelry.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on sale items, engraved items, custom made items or gift cards.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. You will be responsible for paying for your own shipping costs for returning your jewelry. Shipping costs are non-refundable.